How do I make a return?Updated 9 days ago

Returns must be initiated within 30 of delivery, or fall under applicable Holiday Returns & Exchanges. Items must be unused/in new condition with the original tags still attached where applicable. 

Returns

You can initiate a self-serve return here: account.freshwestern.com

You are also welcome to reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. 

Fresh Western will gladly supply a prepaid return label upon request, and there will be a nominal deduction of $4.95 from the refund for this fee. Customer's can return using their own label and no fee will be deducted. 

Final sale, gift cards, and personalized items are excluded and not able to be returned. 

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within 2-3 business days. Depending on the card issuer or financial institution, the funds may not post to your account for an additional 2-4 business days. 

Non-Returnable items

Certain items may be final sale, and ineligible for return. This will be clearly indicated on the product page of any applicable items.