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Shipping, Returns, & Exchanges

Get more info on shipping options, returns, and painless exchanges.

How do I start an exchange or return?

The fastest way to kickoff an exchange or return is to use our customer portal!. All you'll need handy is:. 1. The email address used to place your order or the Zip Code associated with your order. 2. Your order number. It should begin with "S" follo

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 3-7 business days. • Priority Delivery: Typically arrives within 2-5 business days. To inquire about expedited or interna

Do you offer expedited shipping?

At this time, we proudly offer:. Standard Shipping - Arrives to most locations in 3-5 business days, but depending on delivery location, can take up to 7 business days to arrive. Priority Shipping - Arrives to most locations in 2-4 business days, but

What if my package gets lost or arrives damaged?

Here at Fresh Western, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relev

How do I make a return?

Returns must be initiated within 30 of receiving your order. Items must be unused/in new condition and in the original packaging. You can initiate a self-serve return here: account.freshwestern.com. You are also welcome to reach out to our customer s

What’s your return policy?

Our return policy allows returns or exchanges for new, unworn products purchased in the last 30 days and in their original packaging. Our comprehensive Return Policy can be found right here!. You can expect your refund to be processed within 7 busine