What if my package gets lost or arrives damaged?Updated 2 months ago

Lost packages

Here at Fresh Western, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

If you opted-in for Corso Shipping Protection, simply file a claim here: 

Damaged packages

We understand how disappointing it is to receive a damaged package. In such instances, please report any damaged package issues to our customer support team at [email protected] within 2-3 days of receiving the order. Be sure to include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.