What if my package gets lost or arrives damaged?Updated 9 days ago

We’ve got you. The next step depends on whether your package is lost, stalled in transit, or arrives damaged.

If you purchased Corso Shipping Protection + Concierge Service:
Your shipment is protected against eligible loss, theft, and damage in transit. You can file a claim directly with Corso for review and prompt resolution.

If your tracking has stopped updating:
If tracking shows no movement for four consecutive business days, please contact us at [email protected]. We’ll review the shipment and work to get a complimentary replacement headed your way while we handle the issue with the carrier.

If your package is marked delivered but you can’t find it:
Carrier delivery scans can occasionally appear before the package physically arrives. Please check around your property, with neighbors or building management when applicable, and allow four consecutive business days after the delivery scan for it to appear.

If it still hasn’t arrived after four business days, contact us and we’ll send a complimentary replacement. We’ll handle the carrier process separately.

If the original package later arrives after a replacement has been sent, just let us know. We may provide a prepaid return label so the duplicate merchandise can be returned at no cost to you.

If your package or merchandise arrives damaged:
Please email [email protected] within 7 days of delivery whenever possible and include:

• Your order number
• Photos of the damaged item
• Photos of the damaged packaging
• A brief description of what happened

Once we review and approve the claim, you may choose a replacement or refund, subject to product availability. Fresh Western will make it right at our expense, whether or not Corso was purchased, and we’ll handle any carrier claim separately.

You do not need to resolve the issue with the carrier before contacting us.