What if my order is missing an item or I received the wrong item?Updated 9 days ago
We are sorry to hear that something's awry, but please rest-assured we're here to help.
If you notice your order is missing an item, or if you received something you did not order, please let us know within 7 days whenever possible. If more time has passed, please don't hesitate to contact us.
Fresh Western will cover 100% of associated costs to fix the issue, and we'll never charge any fees when we make a mistake.
If the exact product you ordered is unavailable, we review and reach out to offer all appropriate paths to resolution.